The Kuckoo Company

Terms and Conditions

All products are made available to you by the Kuckoo Company Limited (referred to as “the Kuckoo Company / KC / we / our / us”). As a potential purchaser / purchaser (referred to as “you / your”) you acknowledge that any purchases (“use / using”) are subject to our terms and conditions below. Please read through these terms and conditions carefully before purchasing and print a copy for future reference.


We reserve the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions on each occasion you make a purchase and any purchases shall signify your acceptance to be bound by the latest terms and conditions. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you transact.

Order process

All orders that you place will be subject to acceptance in accordance with these terms and conditions.

UK Delivery & Carriage

Standard delivery for UK mainland takes 3 to 5 working days from date of dispatch. Items in stock will be shipped within 2 days of order receipt. For out of stock items please allow 28 days delivery. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. The Kuckoo Company shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are delivered.

Overseas Delivery & Carriage

All our prices are for postage within the UK mainland. If you require overseas delivery please contact us by phone or email and we will provide you with a quote.


All orders paid for by credit card must be delivered to the address of the card holder. We will take payment from your card at the time we receive your order and once we have checked your card details. The price you pay is the price given to you or otherwise agreed at the time we receive your order, or as detailed in current and recently distributed marketing literature. While we try and ensure that all prices on our website and marketing literature are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled.


All prices and charges are in UK pounds. All prices exclude VAT and delivery charges. The total cost of your order will be the price of the products you order, plus VAT, plus the applicable delivery charge. All these will be set out clearly on the website or on current and recently distributed marketing literature before you submit your order. All prices are correct at the time of going to press / publication, but are subject to alteration without notice. Always confirm prices when ordering. Contact us for further information on pricing and availability. If you have any pricing queries please email:, or write to The Kuckoo Company, 6 Delta Place, Inveresk, Musselburgh, EH21 7TP.


As we are dependent on a number of suppliers it is inevitable that occasionally items may be temporarily out of stock. We will dispatch these items as soon as we have them in stock and no additional packing or handling charges will be made. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Errors, Returns & Refunds

All orders are carefully checked before dispatch and are fully insured in transit but should an error occur, write or phone immediately quoting your order number and invoice number. Please notify us of problems within 4 days of delivery. Never return goods without contacting us first. When sending a return, the parcel is your responsibility until it reaches us. You will be responsible for the payment of the postage costs. We strongly recommend that all returned goods should be posted by recorded delivery. Goods should be returned in “as new” condition. Returned goods will be exchanged or refunded.

Distance Selling Regulations

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased in this website for a full refund of the product cost. The refund will not include those postage costs incurred by the KC. This does not apply to items that you have unsealed or used. To cancel, you can email us or write to us within 4 days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. Never return goods without contacting us first. When sending a return, the parcel is your responsibility until it reaches us. You will be responsible for the payment of the postage costs. We strongly recommend that all returned goods should be posted by recorded delivery.

Product Substitution

Product details and descriptions are correct at the time of publish. However, due to constant product development and more efficient sourcing of product, the Kuckoo Company reserves the right to substitute or update products with amended or improved products at any time.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials produced by the KC and / or content made available as part the KC webiste shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us. You acknowledge and agree that all material and content produced by the KC through any marketing medium is made available for your personal non-commercial use only. You may only download such material from the KC website for the purpose of using the webiste. You further acknowledge that any other use of the material and content as provided by the KC whether marketing or via the KC website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. You may not create any link to the KC website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

Liability and Indemnity

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

The KC will use reasonable endeavours to verify the accuracy of any information provided but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the KC website or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. The KC will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and KC accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

Other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

The KC will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

Notwithstanding the above, KC’s aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause. This does not affect your statutory rights as a consumer.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Miscellaneous Provisions

The contract between us shall be governed by the laws of Scotland and any dispute between us will be resolved exclusively in the courts of Scotland. English is the only language offered for the conclusion of the contract.

We have selected our products on the basis that they will be used for recreational use only.

The KC shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by the KC. The KC reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

No delay or failure by the KC to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of the KC.

These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and the KC and sets forth the entire agreement and understanding between you and the KC.